Which of the following is a common quality management tool to help ensure that your project is delivering quality and producing a desired outcome?

• Cost-benefit analyses

• Feedback surveys

• Post-mortem reviews

• Three-point estimating

Which of the following are common resources for determining quality standards? Select all that apply.

• Corporate vision statements

• Profit and loss statements

• Business case documents

• Industry research

You are creating a quality management plan for a product redesign. You employ a panel of customers to do two tasks: preview new features and rate the desirability of new features. What aspect of quality management does your preview process represent?

• Stakeholder quality

• Quality standards

• Quality assurance

• Quality documentation

There are two main categories of evaluation questions: Questions that ask how you can make improvements and questions that help you measure and compare outcomes. Which of the following questions intends to help you make improvements?

• Should we continue?

• Were there unintended outcomes?

• What were the goals?

• Which goals are being met?

You are evaluating a customer experience initiative that you manage for an online clothing store. Which of the following evaluation indicators would answer this evaluation question: Are customers paying attention to our email newsletters?

• Customers are 47% more likely to recommend your store to a friend.

• Customers are 35% more likely to recommend your store to a friend.

• The store has increased the advertising budget by 25%.

• Customers redeem store coupons 25% more often.

You are creating a survey about a new product feature. What type of survey question are you asking when you say “What do you like most about this new feature?”

• An open-ended question

• A close-ended multiple choice question

• A close-ended true/false question

• A close-ended scaled question

In addition to a full-summary report, what are two other ways that you can present information in a timely manner during a presentation? Select all that apply.

• By using a slide-based presentation

• By using jargon and technical terms

• By using vague and general terms

• By using a summary sheet

When should you hold a project retrospective? Select all that apply.

• After the project kickoff

• Every week of the project

• After a project milestone

• At the end of a project

As a project manager, you are leading a project retrospective. You start the meeting by reminding the team that no stakeholders or customers are involved in this meeting. What technique are you using to encourage participation in the retrospective?

• Review the project timeline

• Create a safe environment

• Pose a question each participant can answer

• Model team participation

In the context of a retrospective, what term best refers to responsibility for decisions associated with a project or task?

• Accountability

• Management

• Blame

• Participation