As a project manager, you’re overseeing a product launch. You have laid out a quality plan which you ensure is being followed by performing regular audits and check-ins with stakeholders. The audits and check-ins confirm your clients are receiving the exact high-quality product they expect. Which quality management concept does this represent?
Assurance planning
Quality control
Assurance standards
Quality assurance
Which step of the quality management process should a project manager ensure quality standards after a problem is identified?
Quality action
Quality planning
Quality assurance
Quality control
To receive authentic and honest feedback from customers, what strategy should a project manager use?
Ask open-ended questions and listen to the customer’s current state versus their desired state
Ask for stakeholder feedback and relay it to customers in hopes to close the gap between the customer’s expectation and the project’s needs
Incentivize customers with a gift card because they’re more likely to respond
Ask for feedback after the project finishes because customers won’t fully understand the product until it’s complete
During a user acceptance test (UAT), the project manager creates UAT scripts so the testers better understand the product or service. The project manager writes the scripts based on user stories, which are best described as what?
Communications that report on questions, issues, or delays during the testing process
Step-by-step instructions that users follow during the testing process
Feedback from users that includes positive comments, bug reports, and change requests
Informal, general explanations of a feature that reflect the perspective of an end user
A project manager engages in continuous improvement to enhance team performance. What is the purpose of the project manager’s continuous improvement?
To ensure that a product makes its way towards the best outcome
To improve the product at the last stage of the quality management process
To enable process improvement
To enable team improvement
As a project manager, you identify a process-based problem you’d like to improve. To better understand the problem, you examine the technology to understand its root cause and interview the team on how it’s impacting their performance. Which DMAIC step did you apply?
Control
Define
Analyze
Measure
As a project manager, you’ve heard back from a customer who is not happy with product your company delivered. You decide to apply the PDCA process to fix the problem. What should you do in the first step of this process?
Identify the root cause and brainstorm solutions
Fix the problem
Compare results to the goal to find out if the problem is fixed
Fine-tune the fix
A project manager works on a collection of projects. What is the term for this collection of projects?
Collection
Portfolio
Program
Project
Which of the following is a retrospective best practice?
Change perspectives so that the team can better understand another person’s point of view
Assign blame so teammates know who did what wrong
Use “you” language to communicate clearly and reduce confusion across the team
Focus on more negative aspects than positive so the team can improve more quickly
During your team’s sprint, there was a disagreement with another team which caused a missed deadline. What tactic should you use in the future to resolve the issue without further friction between teams?
Encourage anonymous or private feedback
Let stakeholders give feedback so the team can get a different perspective
Get the program manager involved
Get everyone on the team together and discuss what happened